Online sales
It is a legal requirement that your customer has access to the full energy label and product fiche before completing the purchase.
It is your responsibility, among other things, to ensure that:
- All products have an energy label and a product fiche, which are displayed on the screen in close proximity to the product's price.
- The energy label and product fiche are displayed in a size that is clearly visible and easy to read.
- The customer has had access to the energy label and product fiche before completing the purchase.
- The font size of the energy arrow is identical to the font size of the price.
- The energy label and product fiche are displayed whenever a product is showcased or mentioned in the online store, even if it is impossible to "add the product to the cart." This also applies, for example, to list views.
- When selling products with the energy label, the energy label and product fiche must be included with the product.
Both the energy label and the product fiche can be presented using nested displays, eliminating the need to show the full energy label or product fiche directly alongside the product or its price.
Nested displays for the energy label and product fiche
It is permitted to display an energy arrow with a range of energy efficiency classes indicated instead of the full energy label and/or the product fiche, provided that the full energy label/product fiche is shown when the arrow is clicked or hovered over with the mouse.
Energy label
In that case, the nested display used to activate the energy label must be an arrow in a color corresponding to the product's energy class.
The arrow must also display the available energy classes on the energy label (the permitted scale for the energy classes).
Product fiche
Please note that in future legislation the "Product Fiche" will be renamed to "product information sheet." You can therefore choose to use the word "product information sheet" already now.
The link must be titled exactly "Product Fiche" or "product information sheet" You may not use other terms such as "specifications." or "PIS" etc.
Example
The energy label and product fiche are displayed in a size that is clearly visible and easy to read.
The nested display used to activate the energy label must be an arrow in a color corresponding to the product's energy class
The font size of the energy arrow is identical to the font size of the price.
The energy label and product fiche are displayed whenever a product is showcased or mentioned in the online store, even if it is impossible to "add the product to the cart." This also applies, for example, to list views.