Online sales

It is a legal requirement that your customer has access to the full energy label and product information sheet (PIS) every time the product is displayed on your online sales website.

It is your responsibility, among other things, to ensure that:

• All products have an energy label and a product information sheet, which are displayed on the screen in close proximity to the product's price (in case you do not show prices, close to its name or picture).
  
  Both the energy label and the product information sheet (PIS) can be presented using nested displays, eliminating the need to show the full energy label or PIS directly alongside the product or its price. Find more information about nested displays below.
   
  Please note, that this obligation refers to every subpage of your webshop, i.e. frontpage, list pages, product-specific pages and also the basket page. For correct product information, you use the electronic versions of the label and the product information sheet delivered by the supplier.
• The energy label and product information sheet are displayed in a size that is clearly visible and easy to read.
• The energy label is displayed whenever a product is showcased or mentioned in the online store, even if it is impossible to "add the product to the cart." This also applies, for example, to list views.
• When selling products with the energy label, the energy label and product information sheet must be included with the product.

Nested displays for the energy label (energy arrow)

It is permitted to display an energy arrow with a range of energy efficiency classes indicated instead of the full energy label, provided that...

• the full energy label is shown when the arrow is clicked or hovered over with the mouse.
• the energy arrow leads to the energy label stored as a file on your website or to the EPREL database entry of the product. 
• the energy arrow leads to a full display of the energy label within one mouse click, mouse roll-over or tactile screen expansion on the link.

Furthermore, it is required that:

• the energy arrow always point to the left.
• the energy arrow is placed in sloce proximity to the product price.
• the font size of the letter in the energy arrow is identical to the font size of the price.
• the colour of the arrow sorresponds to the energy class of the product.
• the energy arrow includes the scale of the energy classes shown on the energy label (e.g. A-G)

See the example for an energy arrow below.

Nested display/link for the product information sheet (PIS)

It is permitted to use a link or nested display for PIS instead of the full PIS, provided that:

• the full PIS is shown when the link/nested display is clicked or hovered with the mouse. 
• the link/nested display leads to the PIS stored as a file on your website or to the EPREL database entry of the product. 
• the link/nested display leads to the PIS within one mouse click, mouse roll-over or tactile screen expansion on the link.
• the link/nested display is named exactly “product information sheet” (no other terms are allowed)

The link/nested display could, for example, look like this:

Common mistakes with labelling in online shops

We have compiled the most common mistakes encountered for various energy labelled product groups: