Smartphones, slate tablets, cordless phones, and other mobile phones

Access to information

Free access website

It is your responsibility to ensure the availability of a freely accessible website containing the following information:

Information must be available...	Spare parts for end-consumers and professional repairers	Spare parts only available to professional repairers
...on a...	supplier’s free access website	supplier’s free access website or upon request, as the supplier decides, see slide 24
...from...	1 month after placing the first unit of a model on the market
...until...	7 years after placement of the last unit of the model on the market
(note that...	if you stop providing this info, everyone else can do it (unaltered))
...requiring...	nothing more than internet access	Internet access, either free or by registration, as the supplier decides, see slide 24
...charging...	nothing (must be for free)	reasonable fees
...including...	indicative pre-tax prices, at least in euros, for spare parts, fasteners and tools
	the level of detail needed to be able to replace parts
		Moreover: Read below

Information to be provided on spare parts when present

Beside the unequivocal product identification, you need to provide (for all product types):

Disassembly map or exploded view.
Wiring and connection diagrams required for failure analysis.
Electronic board diagrams.
List of necessary repair and test equipment.
Technical manual of instructions for repair, including marking of individual steps.
Diagnostic fault and error information incl. manufacturer-specific codes when present
Component and diagnosis info (e.g. bandwidth of possible measurement values).
Instructions for software and firmware (including reset software).
Information on how to access data records of reported failure incidents stored on the device, where applicable, except for personal data as on user behavior and location.
Information that professional repairers need if you require registration.

Access to repair and maintenance information

No later than one month after the product has been placed on the market, you must provide professional repairers with access to repair and maintenance information, either...

via a freely accessible website, or
by a website requiring authentication of the professional repairer.

For the latter, the following requirements apply:

Professional repairers can register on the website to request access to the information.
Before providing the information, you have the right to require that the professional repairer has:
- The technical competence to do the repair.
- Liability insurance.
No later than 5 working days after receiving a request, you must either reject or accept it. A rejection must include a clear justification.
Registration itself must be free of charge, but you are entitled to charge reasonable and proportionate fees for access to the information.
If you accept the request, you must provide access to the information no later than one working day afterwards –including for equivalent models or models in the same product family.

The information must be sufficiently detailed to enable the replacement of spare parts. Refer to Annex II of the regulation for the complete list of information that must be provided.

The information must be made available for seven years after the last unit of the product has been placed on the market.