Free access website

It is your responsibility to ensure the availability of a freely accessible website containing the following information:

• List of spare parts.
• Procedure for ordering spare parts.
• Indicative pre-tax prices at least in euro for spare parts, fasteners and tools.

Access to repair and maintenance information

No later than one month after the product has been placed on the market, you must provide professional repairers with access to repair and maintenance information.

You may choose to do this via a freely accessible website, or by a website requiring authentication of the professional repairer.

For the latter, the following requirements do apply:

• Professional repairers can register on the website to request access to the information.
• Before providing the information, you have the right to require that the professional repairer has:
  • The technical competence to do the repair;
  • Liability insurance.
• No later than five working days after receiving a request, you must either reject or accept it. A rejection must include a clear justification.
• Registration itself must be free of charge, but you are entitled to charge reasonable and proportionate fees for access to the information.
• If you accept the request, you must provide access to the information no later than one working day afterwards –including for equivalent models or models in the same product family.

The information must be sufficiently detailed to enable the replacement of spare parts. Refer to Annex II of the regulation for the complete list of information that must be provided.

The information must be made available for seven years after the product has been taken off the market.