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Disassembly and replacement requirements

You shall ensure that the process meets the following criteria for replacement of:

The display assembly and the mandatory spare parts (except batteries - please see section about batteries below) :

  • Fasteners shall be removable, resupplied or reusable.
  • The process for replacement shall be feasible with no tool, a tool or set of tools that is supplied with the product or spare part, or basic tools.
  • The process for replacement shall be able to be carried out:
    • In a use environment (see definition Annex I).
    • By a layman (see definition Annex I).

The spare parts – when present (except cordless phones):

  • Fasteners shall be removable, resupplied or reusable.
  • The process for replacement shall be feasible in at least one of the following ways:
    • With no tool, a tool or set of tools that is supplied with the product or spare part, or basic tools.
    • With commercially available tools.
  • The process for replacement shall, as a minimum, be able to be carried out:
    • In a workshop environment (see definition Annex I).
    • By a generalist (see definition Annex I.

Replacement of batteries

The process for battery replacement must meet the following criteria:

  • Fasteners shall be resupplied or reusable
  • The process for replacement shall be feasible with no tool, a tool or set of tools that is supplied with the product or spare part, or basic tools.

    The process for replacement shall be able to be carried out for:
    • Smartphones, tablets and other mobile phones:
      • In a use environment (see definition Annex I)
      • By a layman (see definition Annex I).
    • Cordless telephones:
      • In a workshop environment (see definition Annex I).
      • By a generalist (see definition Annex I).

Only regarding smartphones, tablets and other mobile phones.

As an alternative to the above-described process, ensure that:

  • Follow the procedure for mandatory spare parts.
  • After 500 full charge cycles, the battery must, in addition, have in a fully charged state, a remaining capacity of at least 83 % of the rated capacity.
  • The battery endurance in cycles: After 1 000 full charge cycles the battery must, in addition, have in a fully charged state, a remaining capacity of at least 80 % of the rated capacity.
  • The device meets IP42 rating (goes only for tablets).
  • The device is at least dust tight and protected against immersion in water up to one meter depth for a minimum of 30 minutes (goes only for smartphones and other mobile phones).

Replacement of serialised parts (applies only to smartphones and tablets)

It is your responsibility to meet the following requirements for the replacement of serialised parts:

  • Provide nondiscriminatory access for professional repairers (all spare parts) and end-users (mandatory spare parts) to any software tools, firmware or similar auxiliary means needed to ensure the full functionality of those spare parts and of the device in which such spare parts are installed during and after the replacement.
  • Provide, on a free access website a description of the procedure for the notification and authorisation of the intended replacement of serialised parts by the owner of the device. The procedure shall allow for remotely providing the notification and authorisation.
  • Before providing access to the software tools, firmware or similar auxiliary means you may only require to receive a notification and authorisation of the intended part replacement by the owner of the device or by a professional repairer with the explicit written consent of the owner.
  • Provide access to the software tools, firmware or similar auxiliary means within three working days after having received the request and, where applicable, the notification and authorisation referred hereto.
  • You may restrict access to software tools, firmware, or similar aids to those professional repairers to whom you have previously granted access to repair and maintenance information for spare parts.

Definition of Basic tools

Basic tools means a screwdriver for slotted heads, a screwdriver for cross recess screws, a screwdriver for hexalobular recess heads, a hexagon socket key, a combination wrench, combination pliers, combination pliers for wire stripping and terminal crimping, half round nose pliers, diagonal cutters, multigrip pliers, locking pliers, a prying lever, tweezers, magnifying glass, a spudger and a pick.